Tier 1 & Tier 2 technical support
Email, chat, voice. Triage, troubleshooting and escalation to your engineers — all under your SLAs.
EN · FR · DE technical support, done properly
Technical support your customers actually understand.
The Simple Company Group runs multi-lingual helpdesks for SaaS, hardware and B2B teams — natively in English, French and German, with the same brand voice and SLAs you'd hire for in-house.
- <2h
- First response
- 5+
- Languages
- 24/7
- Coverage
Live queue · Paris
FR
Camille
1m agoBonjour, l'imprimante affiche erreur E-203…
DE
Jonas
3m agoHallo, ich kann mich nicht im Dashboard anmelden.
EN
Priya
4m agoHi — API key rotation is failing on staging.
Avg. resolution today14 min
Native support inEnglishFrançaisDeutschEspañolItaliano
What we do
One calm team behind every ticket, in every language.
We embed inside your tooling and write in your tone of voice — so customers never feel they've been handed off.
Native EN · FR · DE coverage
Agents based in-country, not translated. Idiomatic, professional, on-brand from the first reply.
Extended-hours & 24/7 desks
Follow-the-sun coverage built for European business hours, with optional overnight on-call.
GDPR-first operations
EU-hosted data, signed DPAs, role-based access. Compliant by default for regulated industries.
Knowledge base & macros
We write and maintain your help center in every language so deflection actually compounds.
White-label customer success
Onboarding, QBRs and renewals delivered as your team. Reporting that the C-suite can read.
Why teams choose us
Built for product teams who refuse the call-centre script.
We're a small group of technical communicators who happen to be native French, German and English speakers. No outsourced floor, no script-readers — just calm experts who actually fix things.
- Native agents, not translation layers — your French customers hear French, not 'translated French'.
- Engineers in the loop: every desk has a technical lead who owns escalations end-to-end.
- Transparent pricing per seat or per ticket — no surprise overage on busy launch weeks.
- Onboarded in days, not quarters. Most clients are live within two weeks.
Ready to give every customer a native-speaker experience?
Tell us about your product and the languages you need. We'll come back within one business day with a staffing plan and pricing.