Clarity over cleverness
Plain language in every channel. The fastest support is the support a customer instantly understands.
About us
Support, simplified. In any language.
The Simple Company Group was founded by technical communicators who were tired of watching great products get let down by mediocre support. We built the team we wished existed — native English, French and German speakers who can read a stack trace, write a help article, and de-escalate a customer in the same hour.
By the numbers
- 12+
- Years in B2B support
- 5
- Languages covered natively
- <2h
- Median first response
- 96%
- CSAT across desks
The principles we run on
Own the outcome
We don't hand off — we resolve, document and feed the fix back into product.
Native, not translated
Every desk is staffed by in-country speakers. Customers feel it from the very first reply.
Quietly excellent
No theatrics, no jargon. Just a calm, accountable team that makes your product feel premium.
How we work with you
- 01
Discover
We map your ticket volume, languages, tools and SLAs in a single 45-minute call.
- 02
Design
You get a written staffing plan: agents, shifts, escalation paths, pricing — no jargon.
- 03
Deploy
Two-week onboarding: we ingest your help center, write macros, shadow your team, then go live.
- 04
Iterate
Weekly reviews on CSAT, deflection, backlog and tone. We tune as your product evolves.