Tier 1 helpdesk
Front-line triage by email, chat and voice. We resolve the routine and route the rest with full context.
- Email, chat, voice
- Macros and SLAs
- Zendesk · Intercom · HubSpot · Freshdesk
Services
Everything your support org needs, in every language you ship.
Pick the services you need today; add the rest as you grow. We staff, train and run the desk — you keep ownership of the customer relationship.
Tier 2 technical support
Senior agents who read logs, reproduce bugs, write detailed Jira tickets and own escalations.
- Log inspection & repro
- Engineering handoff
- Postmortems on customer-facing incidents
EN · FR · DE native coverage
Country-native speakers writing in idiomatic, professional voice. No machine translation in the loop.
- UK & US English
- French (FR & CA)
- German (DE, AT, CH)
Extended hours & 24/7
Follow-the-sun shifts aligned to your customer base. Optional on-call for sev-1 incidents.
- EU business hours
- US overlap
- 24/7 with weekend cover
Knowledge base ops
We write, translate and maintain your help center so deflection improves quarter over quarter.
- Article authoring
- Localisation FR / DE
- Search and metrics review
White-label customer success
Onboarding, QBRs and renewals delivered under your brand. Quiet, accountable, measurable.
- Onboarding playbooks
- Health scoring
- Renewal & upsell motion
Community & forum moderation
Keep your community calm, factually correct and on-policy — in every language you ship in.
- Discourse · Slack · Discord
- Policy enforcement
- Weekly insights report
Compliance & data handling
GDPR-first by default. EU data residency, signed DPAs and role-based access on every tool we touch.
- EU-hosted ops
- DPA included
- SOC 2-aligned controls
Not sure where to start?
Send us your current ticket volume and the languages you want covered — we'll come back with a focused staffing plan.
Talk to us